PMB connectivity issues

Good Afternoon,

Starting on 14 May PMB will conduct our sheduled trainings via DCS. If you are still having issues connecting please follow the steps below. We hope to see you there!

REQUIRED ACTIONS: Users still unable to access DCS services are requested to execute the below steps:

1. Close all browsers (the following steps are most immediately effective without browsers running).

2. Clear the Java 32 bit cache.

3. Modify Internet Options:

a. Enable Adobe Flash, ActiveX, and Oracle Java Add-ons.

b. Ensure SSL 3.0 is enabled.

*Note: When starting WCDS (DCS Web Conference Desktop Sharing), you will be prompted with multiple pop-up warnings. These may be ignored.

Clearing the Java 32 bit cache:

1. Click the Windows button.

2. In the Search box, input “Java”.

3. Select “Configure Java”.

4. On the “General” tab, click the “Settings” button.

5. Uncheck the “Keep temporary internet files on my computer” box.

6. Click the “Delete Files” button.

7. Check all three checkboxes (or as many as available) and click the “OK” button.

7. Reapply the Check to the “Keep temporary internet files on my computer” box.

8. Click “OK” on the Java Control Panel to exit.

Enabling Add-ons:

1. Click the Windows button.

2. In the Search box, input “Internet Options”.

3. Select “Internet Options”.

4. Go to the “Programs” tab.

5. Click the “Manage add-ons” button.

6. In the “Add-on Types” field on the left of the window, set the drop-down menu under “Show:” to “All add-ons”. The right-side field will populate with a list of all add-ons available for use.

*Note: To verify whether an add-on is enabled or disabled, items populated in the right-side field may have a “Status” column indicating whether an add-on is enabled or disabled. Should this column not show, an add-on’s status populates in an information field at the bottom of the window when an add-on item is selected. At the bottom-right of the information field for each add-on, there is a button labeled “Enable” or “Disable”. Should any of the add-ons specified in Step 8 show “Enable”, they are currently disabled. Execute Step 8 to enable add-ons as necessary.

7. Enable the “Shockwave ActiveX Control” add-on, “Shockwave Flash Object” add-on, and all of the “Oracle America, Inc.” add-ons by selecting each item and clicking the “Enable” button at the bottom right of each item’s respective information field.

8. Once the “Enable” button is clicked, a pop-up window will prompt whether or not to enable the add-on.

9. Click the “Enable” button in the pop-up window.

*Note: Do not uncheck the box or boxes contained in the pop-up window.

8. Once all add-ons are enabled, click the “Close” button to exit the “Manage Add-ons” window, and click the “OK” button to exit the “Internet Properties” window.

Enabling SSL 3.0:

1. Click the Windows button.

2. In the Search box, input “Internet Options”.

3. Select “Internet Options”.

4. Go to the “Advanced” tab.

5. In the “Settings” field, scroll down to the “Security” section at the bottom of the list.

6. Find the item labeled “Use SSL 3.0”.

7. If “Use SSL 3.0″‘s box is unchecked, check it to enable it.

8. Click the “OK” button to exit.

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